Refund Policy – Andromeda Drones

Last Updated: 04/12/2025

At Andromeda Drones, we aim to deliver high-quality aerial imagery, mapping, and drone services. This Refund Policy outlines when refunds, credits, or rescheduling options apply.
All customers are protected under the Australian Consumer Law (ACL), which guarantees certain rights that cannot be excluded.

 

1. Change of Mind

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Andromeda Drones does not offer refunds for change-of-mind decisions once a booking has been confirmed and staff/resources have been allocated.

 

2. Client Cancellations

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2.1 Cancellations Made with Notice

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• 48+ hours before scheduled job:
  Eligible for a full refund or credit to a future booking.

 

2.2 Late Cancellations

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• Within 48 hours of the booking:
  A cancellation fee may be charged OR the deposit may be forfeited to cover allocated time, planning, and travel arrangements.

 

2.3 Same-Day Cancellations

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• Same day cancellations or no-shows:
  The full service fee may be charged at our discretion.

 

3. Weather, Airspace & Safety Conditions

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Drone operations depend heavily on weather and CASA regulations.

 

3.1 Weather-Related Delays

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If a job cannot proceed due to:

• Strong winds

• Rain or storms

• Poor visibility

• Restricted airspace

• Unsafe site conditions

We will reschedule at no extra cost.

 

3.2 Weather-Related Refunds

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If rescheduling is not possible or the client declines a new date, a full refund will be issued, excluding any costs already incurred (e.g., travel, permits, or third-party fees).

 

4. Service Quality Issues

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Under the ACL, clients are entitled to a remedy if services are:

• Not provided with due care and skill

• Not delivered as agreed

• Significantly different from what was promised

 

4.1 Eligible Remedies

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Depending on the issue, clients may receive:

• A revised or corrected deliverable

• A partial refund

• A full refund (in major failure cases)

 

4.2 Non-Eligible Situations

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Refunds will not be provided for:

• Poor results caused by environmental factors (dust, haze, shadows, obstructions)

• Unrealistic expectations or uses outside the scope discussed

• Third-party software incompatibilities or user-side technical issues

• Client delays or failure to provide required information

 

5. Deposits

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Deposits may be required for larger or complex projects.
Deposits are:

• Refundable if cancellation occurs more than 48 hours before the job

• Non-refundable within 48 hours (except weather or safety reasons)

 

6. Raw Data Requests

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Raw data (photos, videos, point clouds, orthomosaics) is not included unless specified.

• If raw data is purchased separately and delivered, it is non-refundable.

• Processing fees for 3D models, mapping, or editing are also non-refundable once work has started.

 

7. Third-Party Costs

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If a refund is requested but third-party costs have already been incurred, such as:

• Permits

• Licenses

• Site access fees

• Special processing charges

• Travel costs

These may be deducted from the refund amount.

 

8. Faulty or Incomplete Deliverables

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If a technical error or omission occurs on our end, we will correct it as soon as reasonably possible.

If the issue cannot be corrected, a partial or full refund may be provided.

 

9. How to Request a Refund

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To request a refund or raise an issue, contact us with:

• Your name

• Project date and location

• Description of the issue

• Any relevant files or screenshots

Email: [Insert Email]
Phone: [Insert Phone]
Website: [Insert URL]

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10. ACL Statement

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This Refund Policy does not limit your rights under the Australian Consumer Law, which may entitle you to a repair, replacement, or refund depending on the nature of the issue.