Privacy Policy – Andromeda Drones

Last Updated: 04/12/2025

 

1. Introduction

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Andromeda Drones (“we”, “our”, “us”) is committed to protecting the privacy of our clients, website visitors, and partners.
This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, booking our services, or engaging with us in any way, you agree to the practices described in this policy.

 

2. Information We Collect

 

2.1 Personal Information

We collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Business or project details

• Billing information and payment details

• Any information submitted via our website forms or booking requests

 

2.2 Drone & Project Data

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As part of our aerial imaging and mapping services, we may collect:

• Aerial photos and video

• 2D orthomosaics

• 3D models, point clouds, and elevation data

• Project location coordinates

• Site access information and job notes

All imagery and mapping data belong to the client unless otherwise agreed in writing.

 

2.3 Automatically Collected Information (Website)

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When you visit our website, we may automatically collect:

• IP address

• Device and browser information

• Pages viewed, time spent, and navigation behaviour

• Cookies and similar tracking technologies

This helps us improve website performance and user experience.

 

3. How We Use Your Information

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We use personal and project information to:

• Provide aerial imaging, mapping, and drone services

• Communicate about bookings, project updates, and deliverables

• Process payments and issue invoices

• Improve our website, marketing, and user experience

• Maintain safety and legal compliance for drone operations

• Respond to support requests or enquiries

• Provide you with files, models, maps, and digital assets associated with your project

We will not use your personal information for any purpose unrelated to your interaction with Andromeda Drones unless you give consent or it is required by law.

 

4. Disclosure of Personal Information

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We do not sell, rent, or trade your information.
We may share information with:

 

4.1 Service Providers

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Trusted third-party providers who support our operations, including:

• Payment processors

• Cloud storage providers (e.g., Google Drive, Dropbox)

• Image and mapping processing tools (e.g., WebODM or similar)

• Website hosting services

These providers are required to protect your information.

 

4.2 Legal & Regulatory Requirements

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We may disclose information if required by:

• CASA or aviation authorities

• Australian law enforcement

• Court orders or legal processes

 

5. Data Storage & Security

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We take reasonable steps to protect your data through:

• Encrypted storage for project files

• Secure cloud platforms

• Restricted staff access

• Regular system monitoring

While we maintain strong safeguards, no method of electronic storage is completely secure, and we cannot guarantee absolute protection.

 

6. Cookies & Tracking

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Our website may use cookies to:

• Improve load times and functionality

• Understand site usage patterns

• Enhance user experience

You may disable cookies in your browser, but some features may not function optimally.

 

7. Access to Your Information

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You may request:

• Access to the personal information we hold

• Corrections or updates to your information

• Deletion of certain types of data (unless required for legal or operational reasons)

To make a request, contact us using the details below.

 

8. Data Retention

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We retain information only as long as necessary to:

• Deliver services

• Comply with Australian law

• Maintain project records

• Support warranty or service obligations

Aerial imagery and project files may be archived after delivery unless otherwise agreed.

 

9. Third-Party Links

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Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of external sites.

 

10. Changes to This Policy

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We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements. The latest version will always be available on our website.